What is the process at Barefoot Graphics for placing an order?

Estimating

Our customer service representatives will gather the needed information from you so we may provide as accurate of an estimate as possible.  Providing accurate information to them will aide in an accurate estimate.  Although we try to produce estimates in a timely manner, estimates may take an extended amount of time due to multiple factors, such as obtaining current material costs or manufacturer time-frames.  From time to time, we may have to decline an estimate if the request is beyond our scope of specialties or our production schedule is prohibitive of the request.

With the estimate(s) will come a proposed date of completion and a proposed schedule of milestones requiring your cooperation to help meet that date, such as a requested estimate approval date and time, as well as a requested artwork approval date.  We cannot guarantee the date of completion, but we will aim to abide by the proposed schedule as closely as possible so as to meet the proposed date of completion.             

Payment

Your estimate will detail your payment terms.  Most estimates require payment in full prior to the estimate being converted to an order.  Once we receive written estimate approval via email, detailing the quantity and/or estimate variation you would like to move forward, a payment link will be sent to you as well as the order details for your review and payment.  Only once payment has been made will your order be removed from an "on hold" status.  You will receive an Order Confirmation email.  Extended payment terms is distributed at Barefoot Graphics discretion and we do not extend payment terms to customers without an extensive order history, and/or with low order volume and/or frequency.     

Artwork Proofing/Approval

Once the order has been generated, you will need to submit any artwork you intend to submit.  The preferred method of artwork submission is via our upload page. When possible, please package multiple files in a zipped (compressed) folder, then upload.  

Our Art Department will receive your order and begin to collect the files.  They will prepare your files for production.  It is their goal to provide you a proof that digitally represents the product ordered as closely as possible.  The proof will be provided to you via email either as a PDF, JPEG, Screenshot or in a manner we see best fit.  We will attempt to balance the customer's specifications and the specifications and limitations of the product through this digital representation of the product.  If a hard proof is purchased, the hard proof will only be generated after the digital proof is approved.  After the final proof has been approved in writing by the customer, the order will go into production.  

Production

Timely proof approval hopefully gives our Production Department or third-party vendor ample time for production.   

Receiving

Unless a line item on the order specifies Delivery, Shipping, or Install, completed orders are prepared customer pickup.  Customers receive an Order Ready for Pickup email notification as soon as the order has been made ready for pickup.  If you would like an order shipped or delivered, this request must be made at the time of estimating.  If an order is to be installed, installation is not actually scheduled until the products have been manufactured and the order has a whole is entirely ready for install.  

Can I get a proof? How long does that take?

Firstly, we only provide artwork proofs for actual orders. If we provided proofs with every estimate, our paying customers would not receive the timely attention they deserve.

We aim to provide proofs in a timely manner for all customers so as to ensure time for customers’ review prior to the proposed day and time the approval is needed by. Customer-submitted artwork and artwork required for third-party production is proofed much quicker than other scenarios.

Requested changes are not made immediately and generally are not anticipated, so it is imperative that accurate information and clear direction be provided to us so as to get your artwork approved and into production as soon as possible.

If I bring in my own paper, can you print on it?

No, we typically do not print on customer-supplied paper.

When do I need to pay?

Payment terms are specified on provided job quotations by Barefoot Graphics.

*Extended payment terms are only available to large companies that have established a previous purchasing history with Barefoot Graphics and demonstrate the need for such a credit line through a high average sales per order with Barefoot Graphics or another printing vendor.  A completed credit application is necessary to be submitted to us for our consideration and approval. Accurate billing information is required and full purchase orders may be necessary.